GENERAL TERMS AND CONDITIONS OF SALE
1. Introduction
The present general terms and conditions of sale are concluded between:
On behalf of BELices.be, S COMM, whose registered office is located at Basse Fontaine 11 5020 Malonne, registered under the company number BE 1018223648, hereinafter referred to as "the seller";
And, on the other hand, any natural or legal person of legal age wishing to make a purchase through the website www.belices.be, hereinafter referred to as "the buyer" or "the client".
2. The object
The present general terms and conditions of sale aim to define the rights and obligations of the parties in the context of the sale of products by the seller to the customer via the website www.belices.be. They apply without restriction or reservation to all sales concluded on this site. Any order implies the full and unconditional acceptance of these terms and conditions by the customer, who acknowledges having read them prior to placing their order.
The products are offered for sale in the following geographical areas: Belgium and the rest of the world, unless local legislation prohibits the importation of certain products.
The client declares:
That the purchase of products on the website www.belices.be is not directly related to their professional activity and is limited to strictly personal use. If this is not the case, the customer must fill in the "VAT number" field when validating their order to register as a professional.
To have full legal capacity to engage under these general terms and conditions of sale.
BELices.be reserves the right to modify these Terms and Conditions at any time. In this case, the conditions in effect on the date of the order executed by the customer will apply.
3. Company Identity
BELices.be
Head office: Basse Fontaine 11 5020 Malonne Belgium
Business number BE 1018223648
VAT Number: BE 1018223648
Phone: +32 483 000 662
E-mail : contact@belices.be
4. Site Access
The client is responsible for setting up the necessary IT and telecommunications means to access the site www.belices.be. The telecommunications costs for Internet access and the use of the site are the responsibility of the client.
5. Conclusion of the contract and orders
5.1. Product Features
The customer can review the essential characteristics of the products they wish to order on the website www.belices.be before placing an order. BELices.be strives to represent the products accurately and honestly. However, the photos, images, and descriptions of the products are not contractual and may differ slightly from the actual product.
If a product is unavailable after the order, the customer will be informed by email. BELices.be will then make a proposal, at the customer's choice:
Replacement with an equivalent product, if available.
Refund of the price of the unavailable product.
Order cancellation.
BELices.be reserves the right to modify the product assortment.
5.2. Rates
The prices displayed on the website www.belices.be are indicated in euros, including all taxes, and are those in effect at the time the order is placed by the customer. Delivery charges are indicated separately before the order is confirmed.
The total price indicated in the order summary is the final price, including the price of the products and shipping fees.
BELices.be reserves the right to change its prices at any time. Products are billed based on the rates in effect at the time of order confirmation.
Deliveries outside the European Union may be subject to customs duties and import taxes. These are the responsibility of the customer.
5.3. Control
To place an order, the customer must:
Provide accurate and complete information (name, address, phone number, email address, etc.)
Enter a shipping address.
Fill out the online order form.
Select a payment method.
Confirm your order by proceeding to payment.
The confirmation of the order implies acceptance of these General Terms and Conditions. BELices.be confirms the order by email.
6. Payment
The payment is made at the time of placing the order. The accepted payment methods are: credit cards (Stripe), PayPal, bank transfer. BELices.be reserves the right to suspend or cancel any order in the event of non-payment or payment issues.
7. Delivery and Acceptance
7.1. General Rules
The products are delivered to the address provided by the customer at the time of the order. Delivery times are given as an indication and are not contractual. BELices.be is committed to doing everything possible to meet these deadlines.
7.2 Delivery Area
The delivery area includes Belgium and the rest of the world. Shipping costs vary depending on the destination and the weight of the package.
7.3. Reception
The customer is required to check the condition of the package upon receipt. In case of irregularities (damages, missing products, etc.), the customer must inform the carrier and BELices.be within 5 calendar days following receipt.
8. Right of revocation
In accordance with the Economic Law Code, the customer has a period of 14 calendar days from the receipt of the goods to exercise their right of withdrawal, without having to justify their decision or pay penalties, except for the direct costs of returning the goods.
To exercise their right of withdrawal, the customer must communicate their decision to BELices.be in a clear and unambiguous manner (for example, by email or by mail).
BELices.be will refund the customer the total amount paid, including the initial shipping costs (except for any additional costs resulting from a delivery method that is more expensive than the standard delivery method offered by BELices.be), within 14 days of receiving the withdrawal notification, provided that the returned item or proof of its shipment is received.
The return shipping costs are the responsibility of the customer.
Exceptions to the right of withdrawal: In accordance with Article VI.53 of the Economic Law Code, the right of withdrawal does not apply, in particular, to goods that deteriorate or expire quickly (for example, perishable goods, fresh products, etc.)
9. Legal warranty of conformity
BELices.be is responsible for defects in conformity of the goods sold under the conditions set forth in articles 1649bis and following of the French Civil Code. The customer benefits from a legal warranty of conformity of two years from the delivery of the goods.
10. Responsibility
The liability of BELices.be is limited to direct and foreseeable damages resulting from a breach of its obligations. BELices.be cannot be held responsible for indirect damages, such as lost profits, data loss, etc. BELices.be cannot be held liable in cases of force majeure.
11. Intellectual Property
All elements of the site www.belices.be (texts, images, logos, etc.) are the exclusive property of BELices.be and are protected by intellectual property rights.
12. Personal Data
BELices.be collects and processes the personal data of its customers in accordance with the GDPR and Belgian data protection legislation. A detailed privacy policy is available at www.belices.be.
13. Dispute Resolution
In the event of a dispute, the parties agree to seek an amicable settlement. Failing an amicable settlement, the competent court is the commercial court of Liège, department of Namur. The European online dispute resolution (ODR) platform is also accessible via the link below:
14. Applicable Law
The present general terms and conditions of sale are governed by Belgian law.
15. Modification of the GTC
BELices.be reserves the right to modify these Terms and Conditions at any time. The applicable Terms and Conditions are those in effect at the time of the order. The most recent version of the Terms and Conditions can be viewed on the website www.belices.be.